Refund policy

Return & Refund Policy

My Shopnamerica is operated by H & J GENERAL SERVICES INC.

Physical products — return window

You may request a return within 30 days of delivery. Please contact us before sending a return. Items sent without prior authorization may not be accepted. This requirement does not limit any rights you may have under applicable law. We reply to return requests within 2 business days at contact@myshopnamerica.com.

Who pays return shipping

If you no longer want the item, ordered the wrong size or color by mistake, or changed your mind, return shipping is paid by you.

If the item arrived damaged, defective, or different from what you ordered, My Shopnamerica covers the cost of the return, or provides a replacement or refund without requiring you to ship the item back, depending on the situation.

Custom and made-to-order products

Products that are custom-made, personalized, or made to order specifically for you cannot be returned for a change of mind. These products can still be returned or replaced if they arrive defective, damaged, or incorrect.

To be eligible for a change-of-mind return, an item must be unused, in its original condition, and in its original packaging. This condition requirement does not apply when the item arrived defective, damaged, or incorrect.

Digital products (ebooks)

Digital products are delivered electronically. Because access is granted immediately at the time of purchase, we do not accept returns or issue refunds for digital products once they have been delivered or accessed, except when the file itself is defective, cannot be accessed due to an error on our part, or a refund is required under applicable law.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us at contact@myshopnamerica.com with your order number and, if possible, photos of the issue, so we can review it and make it right.

Return instructions

Once a return is authorized, we will provide instructions on how and where to send the item. Because our physical products are supplied and fulfilled through different partners, the specific return process can vary by product and will be confirmed to you individually when your return is authorized. We do not publish a single fixed return address, because the correct destination depends on which supplier or fulfillment partner handled that specific order.

Refunds

Once we receive and inspect a returned physical item, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method. We process approved refunds within 10 business days. After we issue the refund, your bank or card issuer may require additional time to post it to your account. If more than 15 business days have passed since we approved your refund, contact us at contact@myshopnamerica.com. For digital products, refunds (where applicable under the terms above) are issued after we confirm the issue.

Section 7 — European Union and United Kingdom Consumers

If you are a consumer located in the European Union or the United Kingdom, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason. To exercise this right, you must inform us of your decision to cancel within this 14-day period by contacting us at contact@myshopnamerica.com.

If you cancel your order, you must send the goods back to us within 14 days of the day on which you communicate your cancellation to us.

If your cancellation is valid, we will reimburse all payments received from you, including the standard delivery cost. We are not required to reimburse any supplementary costs if you chose a delivery method other than the least expensive standard delivery we offer. We will make the reimbursement without undue delay, and in any event normally within 14 days. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent the goods back, whichever is earlier.

You are responsible for the cost of returning the goods if you cancel because you changed your mind. This right of cancellation does not apply to goods that are made to your specifications or are clearly personalized.

For digital products (ebooks) delivered immediately upon purchase, you expressly consent and acknowledge that, by requesting immediate delivery of digital content, you lose your right to cancel once delivery has begun. If we have not obtained this express consent and acknowledgment from you before delivery, your right to cancel under this section remains available to you.

Nothing in this section affects your statutory rights in relation to digital content, including ebooks, that is defective, corrupted, incorrect, or that you are unable to access due to an error on our part.

Questions

Contact us anytime at contact@myshopnamerica.com. We aim to respond within 2 business days.