Shipping policy
Shipping Policy
Thank you for shopping with My Shopnamerica.
Delivery time has two parts: processing or production time (preparing your order) and transit time (the carrier moving it to you). The ranges below are general information based on our fulfillment partners' published timelines. When an estimated delivery range is displayed at checkout, that estimate applies to the specific product and destination you are ordering to. If no delivery estimate is displayed for a product at checkout, contact us at contact@myshopnamerica.com before ordering so we can check the current estimate for that item and destination.
General merchandise
Processing and transit times for general merchandise vary by product, fulfillment partner, and destination. We do not guarantee a universal delivery time for these products. When an estimate is displayed at checkout, it applies to that order. If no estimate is displayed, contact us at contact@myshopnamerica.com before purchasing so we can check the current estimate for the item and destination.
Printful products
Production: usually 2–5 business days. US standard transit: usually 3–4 business days after fulfillment. US express transit: usually 1–3 business days after fulfillment, when available. International standard transit: usually 5–20 business days after fulfillment.
Printify products
Production: usually 2–7 business days. Embroidered, cut-and-sew, or provider-specific products may take longer. US standard transit: usually 2–5 business days after dispatch. International transit: usually 5–20 business days after dispatch.
All of the timeframes above are estimates, not guarantees. Actual delivery can be affected by product availability, order volume, weather, customs processing, or carrier delays.
Shipping rates
Shipping costs depend on the product, quantity, delivery method, and destination. The complete shipping charge, when applicable, is displayed at checkout before payment.
Order tracking
When tracking is available for your order, tracking information is emailed to you after the order ships. Please allow time after the carrier receives the package for tracking information to update.
Incorrect shipping information
You are responsible for providing the correct shipping address at checkout. My Shopnamerica is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Multiple packages
Some orders may be shipped in separate packages depending on product availability, supplier, or fulfillment partner. If your order arrives in multiple shipments, you may receive separate tracking numbers for each package.
Lost, delayed, or damaged packages
If your package is delayed, lost, or arrives damaged, contact us at contact@myshopnamerica.com so we can review the issue and assist you.
International shipping
International shipping availability may vary depending on the product and customer location. Customers are responsible for any customs duties, taxes, import fees, or local charges that may apply in their country.
Digital products
Ebooks and other digital products are delivered electronically by email or download link and do not have a shipping time. See our Refund Policy for details on how digital product access and returns are handled.
Contact
For questions about shipping, delivery, or tracking, contact us at contact@myshopnamerica.com.